911 Emergency Dispatch

Lake County Central Dispatch

For Emergencies Dial 9-1-1

For Non-Emergencies Dial (231) 745-2711

Command Staff

Brian Virden, 911 Director

Phone, (231) 745 – 6238

Email, 911director@co.lake.mi.us

Jake Carter, Deputy 911 Director

Phone, (231) 745 – 6205

Tera Philipp, Operations Supervisor

Phone, (231) 745 – 2711

Vision Statement

“We provide outstanding emergency dispatch service to our community with compassion, integrity, and professionalism.”

Lake County Central Dispatch

The Lake County Central Dispatch Center is the Public Safety Answering Point for citizens and visitors of Lake County, Michigan, needing assistance from Police, Fire, or Emergency Medical Services in emergency and non-emergency situations. All public safety personnel are dispatched and tracked by Central Dispatch personnel.

The telecommunicators monitor and dispatch four law enforcement agencies, eleven fire departments, and a county-wide ambulance service. Our center is comprised of eight full-time dispatchers (function as both call takers and dispatchers simultaneously), a few part-time dispatchers and (2) administrators.

Lake County is a mostly rural community with a population of 11,333. The Central Dispatch Center is located in the county seat of Baldwin, Michigan. Baldwin is the largest incorporated community in Lake County with a population of 1,107. Lake County is located in northwest Michigan and has approximately 575 square miles.

Residence Special Information Form

Business Special Information From

LCCD News and Events

Lake County Central Dispatch

2025 Dispatcher of the Year

Diamond!

LCCD Supports Lake County Kids’ Safety Day in Downtown Baldwin on July 23rd, 2026.

Special thanks to Jake & Aleshia for volunteering to support the event and providing kids with fun resources to ensure the kids know how to call 911 in the event of an emergency!

LCCD partners with GovWorx for AI-Powered Quality Assurance, Training, & Continuous Improvement.

"Ensuring excellence in 9-1-1 services is not solely about answering 911 calls and dispatching emergency resources; we owe our county continuous improvement, top talent retention, emerging technology incorporation, and the highest level of service. As public safety evolves, our center must adopt innovative solutions to meet increasing demands while being fiscally responsible. GovWorx's Software options offer an immediate return on investment by automating quality assurance and training, reducing the burden on the administrative staff to manually review calls. This allows the leadership staff to focus on certification on the console, career progression & development, and significantly improving dispatcher efficiency, accountability, and professional development. We believe incorporating GovWorx’s AI-Powered software will exponentially improve the LCCD QA program, along with training and operational excellence," Brian Virden, 911 Director.